Unsuitable Items (Mint Returns)

(purchased via www.bikedock.com)

If you have purchased a product via our website that is unsuitable in some way (e.g. wrong fit or colour), contact us. Problems can often be resolved without incurring unnecessary postal charges. If, however, it is deemed necessary to return an item for exchange or refund, please note the following:-

• Goods returned must be in original packaging, with labels still attached.
• Goods must be returned within fourteen days of receipt.
• Goods must have accompanying receipt and note of reason for return.
• Goods must be in new condition, i.e., unused and unmarked.
• Costs incurred in posting the returned item are not refundable.
• We do not operate a returns policy on clearance / end of line items.

Used Items

We can give advice if you wish to return a used item for inspection. It is often the case that the return is not necessary and possible postal charges may be saved. If a return is deemed necessary, please note the following:

• Goods must be in clean condition.
• Goods must have accompanying receipt and an explanation of the reason for return.
• Costs incurred in posting the returned item are not refundable.

Faulty Items

If you discover that goods are fauilty or incomplete upon delivery, the problem must be reported immediately and if a return is deemed necessary, goods must be returned within 14 days to:

with a covering explanatory letter. We will then arrange to either credit you or replace the goods, whichever you prefer.

Other Problems

If you have any other problems with an order from Bikedock, let us know immediately and we will advise you exactly what steps we're going to take to rectify the problem. Telephone (02890 730600), This e-mail address is being protected from spambots. You need JavaScript enabled to view it or write to us at: