Rights
None of the information below affects your statutory rights. We are an
independent UK based company and all contracts for the sale of goods entered
into by BikeDock on the website will be subject to the laws of England
and Wales.
Prices
The prices quoted are those ruling at the time of production. Due to circumstances
beyond our control, prices may have to be altered up or down, including
any alteration to the rate of value added tax. VAT does not apply to orders
to be shipped outside the EEC or other Tax free areas – in these circumstances
goods will be priced without VAT. All prices shown are cash prices. All
products shown in this service are subject to availability.
Orders
In order to avoid the possibility of human/computer error, the placing
of an order does not constitute a contractual obligation. BikeDock reserves
the right to cancel any order that has not been processed. Acceptance
of your order and prices will be confirmed on receipt of your order.
Offline Orders
Offline orders may be printed and sent by Fax, post, or email, together
with payment detail and your goods will be despatched just as soon as
is possible. In the event of a product being out of stock, you will be
contacted and made aware of an expected date of delivery.
When will my order be despatched?
Orders received before 4.00pm Monday to Friday will be despatched the
same day provided we have your items in stock. Items ordered after 4.00pm
Friday and over a weekend will be despatched Monday. Items despatched
on Friday are for delivery the following Monday. Items ordered over a
Bank Holiday will be despatched the next working day. BikeDock stock status
is constantly updated but demand is high and we occasionally run out of
stock on popular items. If, for this reason, we cannot despatch your order
we will contact you with a revised despatch date.
What do I do if an item doesn't fit or I don't
like the colour?
Contact BikeDock as problems can often be resolved without incurring unnecessary
postal charges.
If, however, it is deemed necessary to return an item for exchange or
refund, please note the following:-
Goods returned must be in original packaging, with labels still attached.
Goods must be returned within fourteen days of receipt.
Goods must have accompanying receipt and note of reason for return.
Goods returned are subject to a minimum charge of £3.50.
Goods must be in new condition, i.e., unused and unmarked.
Costs incurred in posting the returned item are not refundable.
We do not operate a returns policy on clearance / end of line items.
What if the item I have has been used and
I wish to return it for inspection?
Contact BikeDock, as advice given can often mean that the return is
not necessary and possible postal charges may be saved. If return is
thought necessary, please note the following:-
Goods must be in clean condition.
Goods must have accompanying receipt and an explanation of the reason
for return.
Costs incurred in posting the returned item are not refundable.
We endeavour to be fair in all circumstances. It is not in our interest
to have dissatisfied customers.
What do I do if an item is faulty when it's
delivered?
Return it to us at
,
with a covering explanatory letter. We will then arrange to either credit
you or replace the goods, whichever you prefer.
What do I do if there's any other problem
with my order?
If you have any problems with an order from BikeDock, let us know and
we will advise you exactly what steps we're going to take to rectify
the problem. Telephone, email, or write to us at BikeDock.
What do I do if an item fails once it's been
used?
All goods supplied by
are from official sources and are covered by the normal manufacturers
warranty. If you feel that an item has failed prematurely, please advise
us. Write to us at
,
. Alternatively, you may contact us by telephone on
or fax
.
What delivery method does BikeDock use?
We offer first class Royal Mail delivery service on most items to the
UK and Ireland for £1.99. If, however, you wish your goods delivered
within 24 hours you may take advantage of our Special Delivery service
- see Postal Charges..
When will BikeDock charge my credit/debit
card?
Your card will not be charged until your goods are despatched, with
the exception of special orders when a deposit would normally be required.
Data Protection
BikeDock is registered as a Data Controller under the Data Protection
Act 1998.
Item Description
BikeDock takes great care with the colours and the descriptions of the
products, as they appear online. The limitations of broadcasting may
mean a slight variation. Every reasonable care has been taken to ensure
that the descriptions are accurate. However, specifications are subject
to change and BikeDock cannot be held responsible for discrepancies,
either real or perceived.
Copyright
(c) Copyright care of the BikeDock , 79-85 Ravenhill Road, Belfast,
BT6 8DQ. All brand names, product names and titles used in this site
are trademarks or trade names of their respective holders. No permission
is given in respect of use of any of the above and such use may constitute
an infringement of the holders' rights.
Registered Office
The supplier of the goods featured is BikeDock , 79-85 Ravenhill Road,
Belfast, BT6 8DQ.