All orders for in stock items
received by 4.30pm GMT, will be despatched on the same day, this applies to
online and telephone orders.
All orders for in stock items
received after 4.30pm GMT, will be despatched the following weekday, this
applies to online and telephone orders
All orders are covered by insurance.
In the unlikely event of an order being lost or damaged, please contact us
immediately via email or phone so that we can take remedial action.
Deliveries in the UK mainland
are usually next day. Elsewhere it will depend on destination.
UK DELIVERIES:
RATES: All UK orders
are subject to £1.99 postage except where stated at time of ordering.
Unusually heavy or bulky orders carriage costs will be confirmed before
despatch.
COURIERS:
DHL, Business Post, Royal Mail and Parcel Force are all couriers that
deliver our orders within the UK.
Occasionally, due to unforeseen circumstances, i.e. bad weather or courier
logistic problems, short delays may occur.
If the delay is due to items being out of stock, you will be advised via
email or telephone immediately.
PLEASE NOTE: Channel Islands / IOM / Highlands and Islands may be subject
to additional carriage charges.
DELIVERY DETAIL: Normal
delivery is between 9am - 6pm GMT (Monday to Friday). Please ensure that
someone will be at the specified delivery address to receive the order.
Orders can be delivered to an alternative address (i.e. a work address).
However, your primary address details must be your registered address.
All deliveries will be considered received in good condition unless you
specify damaged or opened etc when signing. All damages or shortages MUST
be reported immediately.
INTERNATIONAL
DELIVERIES:
RATES: To view International
carriage charges place the products for delivery in your shopping basket,
select the country of destination and the basket will indicate carriage
charges.
The weight of the goods will determine the charge applied to that particular
country. Larger packages are calculated on a volumetric basis - bikes,
frames, wheels, etc. These items may incur additional delivery charges - this will be confirmed via email before your order is processed.
COURIERS: DHL, Business
Post and Royal Mail Swiftair are the couriers that deliver our International
orders.
For Non-European countries
DHL is authorized to customs clear packages, making the process faster for you.
Occasionally, due to unforeseen circumstances, i.e. bad weather or courier
logistic problems, short delays may occur.
If the delay is due to items being out of stock, you will be advised via
email or telephone immediately.
DELIVERY DETAIL: Normal
delivery is between 9am - 6pm GMT (Monday to Friday). Please ensure that
someone will be at the specified delivery address to receive the order.
Orders can be delivered to an alternative address (i.e. a work address).
However, your primary address details must be your registered address.
If the order is delivered while you are out, an advice card will be left.
All deliveries will be considered received in good condition unless you
specify damaged or opened etc when signing. All damages or shortages MUST
be reported immediately.
TRACKING: For DHL International
deliveries, you can log onto DHL and by clicking on the 'Tracking' link
and entering your waybill number, which will be emailed to you after your
order has been despatched, you can trace the progress of your delivery.
IMPORT DUTY: All duties
and taxes are included in the price on any items being posted to the UK
or any country within the EU.
For non-EU countries, VAT is not charged and the basket will automatically
deduct VAT when the country of destination is selected. You may be asked
by customs to pay duty when the order arrives with you, this amount varies
from country to country.
